Social Media is Leveling Public Relations Playing Field for Disgruntled Employees

Facebook, blogs, Twitter, on-line petitions – Social media is leveling the public relations playing field.  Gone are the days when big business controlled the media.  Today, a disgruntled employee can fight back using social media.  Using these new tools, former … Continue reading

Seven Tips for Selecting an Investigator to Conduct A Fair, Unbiased and Professional Workplace Investigation

I spoke this week at the HR Star Conference here in Atlanta and at the conference had a great discussion with some HR professionals on the importance of conducting fair, unbiased and professional workplace investigations.  One of the HR managers … Continue reading

Employer’s “Shockingly Thin” Investigation into Anonymous Harassment = $3.5 Million in Punitive Damages

The recent reinstatement of a $3.5 million award of punitive damages by the United States Court of Appeals for the Seventh Circuit highlighted the importance of responding promptly, thoroughly and fairly to employee complaints of harassment, even where the harassers … Continue reading

Best Practices for Assessing Witness Credibility in Workplace Investigations

One of the most important and often most challenging tasks of the workplace investigator is to make credibility determinations about witnesses.  Over the years, a common mistake I’ve seen investigators make in investigating allegations of workplace misconduct is failing to … Continue reading

$3.5 Million Lesson: Workplace Procedural Fairness is Important

The $3.5 million jury verdict last week in favor of a former lifeguard at a swimming pool in Washington D.C. is a striking example of why organizations need to consider procedural fairness in how they respond to complaints in the … Continue reading