Miami Dolphins Investigation Good Example of Well-Done Internal Workplace Investigation

Miami Dolphins Employee ComplaintsAs I’ve written about before, the plaintiff’s bar is growing increasingly sophisticated in its strategic efforts to attack employers’ internal workplace investigations.  Unfortunately, too many employers have made themselves vulnerable to these attacks by failing to ensure that their internal workplace investigations are conducted by an impartial investigator or failing to ensure the investigation process is impartial.

The internal workplace investigation commissioned by the Miami Dolphins is an exception.  When confronted with allegations of harassment and bullying by player Jonathan Martin, the Miami Dolphins leadership promptly retained an outside attorney to conduct an independent internal workplace investigation.  According to the report issued by the investigation attorney, the Miami Dolphins also refrained from trying to influence the investigator and did not review or edit the investigation report.

Set forth below is the section of the report that describes the scope and independence of the investigation.  Congratulations to the Miami Dolphins leadership team for responding promptly, thoroughly and impartially to the allegations of harassment and bullying.   The full 144-page investigation report can be read by clicking here.  It is an excellent example of a well-done, prompt, thorough and impartial internal workplace investigation.

B. The Scope and Independence of the Investigation

On November 6, 2013, Commissioner Goodell announced that he had retained Theodore V. Wells, Jr. and this law firm, Paul, Weiss, Rifkind, Wharton & Garrison LLP, to conduct the independent investigation. The NFL’s press release states that our mandate was to “direct an independent investigation into issues of workplace conduct at the Miami Dolphins and prepare a report for the commissioner, which would be made public.”

Neither the NFL nor the Dolphins imposed any constraints on the investigation. Paul, Weiss received the full cooperation of the league, the Dolphins organization (including current and former players, coaches, front-office staff and other personnel) and the NFLPA. We had authority to request interviews of anyone deemed to have relevant information, including present and former NFL players, coaches, staff and personnel. We were given access to pertinent documents from the NFL and the Dolphins. Our investigation took place independently from any concurrent inquiries undertaken by the NFLPA, the Dolphins or individual players and their attorneys.

Quoted from page 52 of investigation report.

Workplace Investigations – Dealing with the Aftermath (Part 2)

Win-Win HR Workplace InvestigationIn the first in the two-part post, Washington attorney Amy Stephson discussed the negative impact an investigation can have on a work group.  She also addressed the “low hanging fruit,” i.e., the basic post-investigation actions that need to be taken.

In this post, she describes a “normalization” process that can be used to address the significant stresses that result when all parties to an investigation remain in the workplace.

Workplace Investigations – Dealing with the Aftermath (Part 2)

by Amy Stephson, Esq., Author of the Workplace Insiders Blog and Member of Workplace Investigations Group

Typically, the “normalization” process following an internal workplace investigation is led by someone with coaching, mediation, and facilitation skills.  It can be an internal person, if he or she is not part of the workgroup and was not involved in the investigation. Often it is better to bring in someone from the outside.

The process has several steps.  First, the coach/mediator needs to get a basic background: the allegations, the type and extent of the investigation that took place, and the findings.  Though helpful, it is not necessary for the mediator to read the investigative report and often this does not occur.

Second, the coach/mediator should interview the parties.  Questions include what happened, how have the parties’ interactions been going, and what would enable the party to move past the investigation.  The coach/mediator should get each party’s agreement to a facilitated meeting and determine if they have any concerns or preferences for the meeting.  It is important that the coach/mediator develop a rapport with each of the parties – and to understand where each is coming from – as a prelude to the meeting.

The next step is preparation of a meeting agenda.  Each one is unique to the situation at hand, but has certain common components, including discussions of (1) the role of the facilitator; (2) common goals that all of the parties share; (3) how the parties want to interact with each other in the future; and (4) what the employer wants and needs from them.  It is a good idea to send the agenda to the parties in advance for their review and comments.  The coach/mediator also needs to prepare a “Ground Rules” document to guide the participants’ interactions during the meeting.

The meeting itself should be in a comfortable, private space.  The table should be such that no one has positional authority or precedence.  (Yes, these are not that different from international peace talks.)  The participants may or may not fully stick to the agenda, but the facilitator’s job is to ensure that the essential matters get discussed in a concrete manner and resolved to at least some degree, even if it’s only to meet again to continue the discussion.  The facilitator also needs to ensure that the uncomfortable topics get out on the table, e.g., retaliation or performance concerns.

When the meeting is over, someone needs to write down what was decided.  Typically this is the facilitator and the notes should be sent to all participants for their corrections, additions, and changes, if any.  If a second meeting is contemplated, the facilitator will want to try to ensure this actually happens.

What happens when all the notices have been sent and the meetings have occurred?  Management should continue to check in with the parties from time to time to see how things are going and take appropriate action as needed.  And hold its breath.

Love Contracts at Work

He Said She Said BirdsWith Valentine’s Day only a week away, I thought I’d repost my discussion of “love contracts.”

A “love contract” or in lawyer terms – a Consensual Relationship Agreement —   is an effort to mitigate the risk of sexual harassment claims from an office romance gone awry by documenting that the relationship is consensual.

For the reasons I’ll discuss below, I’m not sure that having two employees sign this type of agreement really mitigates the risk of a sexual harassment claim from one of the employees involved in the relationship all that much, but so we’re all on the same page before I share my thoughts, here is an example of a Consensual Relationship Agreement:

Consensual Relationship Agreement

We, the undersigned employees, have voluntarily entered a social relationship.

We acknowledge that [Employer] is committed to providing a workplace that is free of harassment, discrimination, conflicts of interest, and favouritism, and that [Employer] will not tolerate unwelcome or offensive conduct, conduct that creates a hostile work environment, or sexual harassment. We have read and understand [Employer’s] anti-discrimination and anti-harassment policies.

We understand and agree as follows:

The social relationship is welcome and consensual by both employees.

Either employee may terminate the relationship at any time without suffering workplace retaliation of any form.

If applicable: Neither employee will seek or accept a direct supervisory or reporting relationship with the other.

If applicable: [Employee in supervisory position] will not participate in any discussions or decisions related to the terms of [subordinate employee’s] employment, including those related to assignments, evaluations, discipline or discharge, compensation, scheduling, promotion or demotion, and development.

The employees will not engage in conduct that could reasonably be regarded by co-workers as favouritism.

The employees will behave professionally toward each other at all times, even if the social relationship ends.

The employees will not engage in public displays of affection or other inappropriate conduct in the workplace or at work-related functions.

The social relationship does not violate [Employer’s] anti-discrimination and anti-harassment policies, and participation in the social relationship has not been made a condition or term of employment.

The employees will continue to comply with [Employer’s] antidiscrimination and anti-harassment policies.

The employees will inform [Employer] immediately if the social relationship ends or if the conduct of the other employee is no longer welcome.

If applicable: Any dispute arising from the social relationship or this agreement will be resolved through arbitration.

This agreement is confidential and intended not to invade employees’ privacy but to affirm that both employees have received and agree to comply with all relevant policies.

The employees may consult with an attorney before signing this agreement.

Signed [2 x consenting employees]

Insights for Employers

Over the course of my twenty-three year legal career, I have provided legal advice and counsel in well over two hundred claims of sexual harassment.  In none of those situations did the sexual harassment claim arise out of an office romance where the two employees involved had previously disclosed the romance to the employer.   To the contrary, the majority of the situations involving a relationship gone awry arose out of an extramarital workplace relationship, which for obvious reasons the employees wished to keep secret.

My experience would seem to be validated by CareerBuilder’s annual office romance survey.  According to the survey, dating a co-worker is a fairly common occurrence, with 39 percent of workers saying they have dated a co-worker at least once during their career. Of those reporting they had dated a co-worker, 35 percent said they kept their romance a secret.

Of course, my experience and the results of the survey begs the question:  If 35 percent of the employees who have an office romance are keeping it secret and the majority (or 100% in my experience) of sexual harassment claims arise out of those secret romances, is there a benefit to having employees sign a Consensual Relationship Agreement.  There may well be organizational benefits to having employees sign an agreement, but it is not a panacea of lawsuit prevention.  For example, having a practice of asking employees sign such an agreement may give employees and employers a more comfortable avenue for raising all of the issues surrounding appropriate workplace interactions, i.e. should you hold hands in the lunch room or kiss in the hallway.

Bottom line:  Employers would be better served in focusing their efforts on creating a culture of compliance and respect in the workplace vs. having employees engaged in an open office romance sign Consensual Relationship Agreements.  Unfortunately, human behavior dictates that there will always be employees engaged in secret office relationships.  Those employees are unlikely to self-report their secrets and change their behavior because the employer has a practice of having employees sign Consensual Relationship Agreements.  In fact, having such a practice might have the opposite result with those employees going further underground in their secret relationship – until, of course, it sours and one or both of the employees files a claim of harassment or hostile work environment.

Happy Valentines Day!

 

Workplace Investigations — Dealing with the Aftermath (Part 1)

Win-Win HR Workplace InvestigationRegardless of how well an internal workplace investigation is handled, it is not unusual for the effects of the investigation to linger in the workplace.  Rumors abound.  Feelings are hurt.  Productivity suffers.

Amy Stephson is an attorney in Seattle, Washington who regularly conducts not only impartial workplace investigations into allegations of misconduct, but also assists employers with post-investigation efforts to “normalize” the workplace.  Amy is also a member of the Workplace Investigations Group, the only directory to provide a nationwide listing exclusively comprised of attorneys who also serve as workplace investigators.

In this first of a two-part guest post, Amy shares her insights and suggestions for proactively dealing with the aftermath of a workplace investigation.

Workplace Investigations — Dealing with the Aftermath

by Amy Stephson, Esq.

Investigations are a necessary and often beneficial part of the modern workplace.  However, they can also be disruptive and leave bad feelings that may linger for a long time.  After seeing the negative effects of investigations for more than 15 years, I have come up with a few ideas on how to reduce and potentially eliminate those effects.

First, it is important to understand the impact an investigation can have on the employees involved in it – regardless of whether the complaint was found to be meritorious or not.

  • The complainant fears retaliation, ostracism, or just plain being disliked.  He or she may be upset or angry if the investigation did not substantiate the complaint or the response to the complaint is seen as inadequate in some other way.
  • The respondent may feel embarrassed, betrayed, or unjustly accused by the complainant.  He or she may also fear being disliked or ostracized. If the respondent is the complainant’s supervisor or manager, he or she will have concerns about how to manage the complainant’s performance and behaviors without bringing on charges of retaliation.
  • The witnesses also fear they may be retaliated against or disliked.  They may feel guilty for informing on a colleague or for not disclosing key information.  They may be angry at having to take sides or just at the workplace drama in general.

So what can be done to address all this?  First, there’s some low hanging fruit:

  • Inform the parties of the outcome. Certain decisions may be confidential, e.g., discipline, but it’s important to inform the complainant(s), those accused, and relevant managers/supervisors of the outcome of the investigation. Sounds obvious, but surprisingly often it doesn’t happen.
  • Inform the witnesses the investigation is completed. Thank them for their cooperation, remind them it’s confidential, renew assurances of no retaliation, and urge them to come forward if additional incidents occur. Don’t just leave them hanging.
  • Take the recommended steps. If discipline is warranted, do it. Investiga­tions may highlight the need for training, coaching, conflict resolution and the like. If such actions are needed, do them. Strike while the iron is hot.

More difficult is how to address the continuing and future interactions of the key parties: the complainant, respondent, and possibly their manager.  You can be sure that they feel acutely uncomfortable and tense around each other and wonder if things will ever be “normal” again.

Left to their own devices, they may figure out how to comfortably interact again, but it will take a long time.  And they may never figure it out.  In such cases, it is not uncommon for one or both of the parties to leave their jobs and possibly sue.

In this situation, it is well-worth the time and resources to employ a “normalization” process to help the parties’ relationship get back on track.

Lorene’s note:  In Part 2 of Amy’s post, she’ll share her suggestions for employing a “normalization” process to help get your workplace back on track.

Jury Awards $1.5M+ Against IBM in Age Discrimination Case After Faulty Internal Investigation Precluded from Evidence

Cash BagA federal jury in Connecticut returned a unanimous verdict awarding a total of $1,499,891.70 to a man terminated by IBM when he was 61 years old.  The jury also found that IBM “knew or showed reckless disregard for whether its termination of [the employee] constituted age discrimination.”   As such, the employee may also be entitled to liquidated damages, which is double back pay, and would add another $999,891.70 to the total award.

Unless this verdict is reversed on appeal, IBM will also be ordered to pay the employee’s attorney’s fees.  Given that the case has been pending since July 2009 and took eight days to try, those fees are likely to be substantial.

Plaintiff Scored Key Pre-Trial Ruling When Investigation Deemed One-Sided

According to the pleadings in the case, when the 61-year-old employee learned he was going to be terminated he complained to IBM management that he was being discriminated against because of his age.  An IBM human resources manager then conducted an investigation into that complaint and found that the employee was treated fairly and not discriminated against.

In the weeks leading up to the start of the jury trial, the employee’s attorney filed a motion to preclude the introduction of the internal HR investigation at trial arguing that the probative value of the internal investigation was far outweighed by its prejudicial effect and that its introduction to the jury will result in confusion and delay.  IBM opposed the motion arguing, in relevant part, that the investigation was clearly relevant to IBM’s motive, admissible as a business record, and that IBM needed the investigation to be able to defend itself against allegations that its actions were “willful.”

In a key legal boost to the employee’s case, the federal judge granted the motion to preclude.  The judge was particularly troubled by what he viewed as an investigation that “while purporting to make objective findings” failed to consider evidence that would have been favorable to the employee.   Indeed, the judge noted that he suspected that “the purpose of the investigation was more to exonerate IBM than to determine if [the employee] was treated fairly.”

Connecticut plaintiff’s attorney Nina Pirrotti was not surprised by the judge’s ruling and is not surprised by the jury verdict.   Indeed, she commented that even if the judge had declined to grant the motion to preclude, “the plaintiff’s employment lawyer could have made hay over IBM’s ‘non-investigation’ which was clearly orchestrated to justify IBM’s unlawful termination decision.”   In fact, she noted that “if a jury concludes that the employer conducted a true sham investigation, such a finding may be the tipping point in its decision to award punitive (or in this case liquidated) damages. “

Would Your Investigation Withstand Scrutiny?

As this case demonstrates, the promptness, thoroughness and impartiality of an employer’s internal workplace investigation can make an enormous difference in the outcome of a case.   The plaintiff’s bar is growing increasingly sophisticated in its strategic efforts to preclude employers from introducing into evidence these types of investigations.  They are also increasingly using employment practices experts to attack an employer’s investigation when they cannot preclude its introduction entirely.

For all of the risk managers, HR professionals and company counsel reading this, I urge you to consider using this jury verdict as a catalyst to review your existing investigation protocols.  A good tool to use in conducting this review is the Guiding Principals developed by the Association of Workplace Investigators (“AWI”).  AWI is a nonprofit whose mission is “to promote and support workplace investigations as a distinct area of expertise and to enhance the quality of workplace investigations.”  To download a free copy of the Guiding Principles click here.

New “Flasher” Video Uses Humor to Ask Serious Question – Who Will Your Employees Call if They Have a Compliance Concern or Complaint?

Win-Win Resolve, Solving Work ConflictReaders of this blog know I generally avoid using this space to directly suggest you retain me as an employment attorney, mediator or workplace investigator.

With this post, I’m making a bit of an exception as I want to share a fun new video I just had done for my law firm.  It uses a bit of humor to ask a serious question — who will your employees call if they have a compliance concern or complaint?

I hope you’ll indulge me and take a look at the video.  It’s only 2:38 minutes long and features a “flasher” …. now when’s the last time you saw that on a law firm marketing video?

Senator Harry Reid Voted “Most Naughty” in Workplace in 2013

Most Naughty in the Workplace - 2013Acting as the election officials, Santa’s elves announced today that senate majority leader Harry Reid has won the title of “Most Naughty in the Workplace in 2013.”

As the chart below demonstrates, it was a bit of a runaway election with Senator Reid winning over 40% of the vote.  As reported by CNN “Democratic Senate Majority Leader Harry Reid, one of Obamacare’s architects and staunchest supporters, is also the only top congressional leader to exempt some of his staff from having to buy insurance through the law’s new exchanges.”

Coming in at second place with 22.58% of the 127 votes was Congress who kept their “essential” perks (like their gym) while they furloughed federal workers.

Thanks to all for responding to my call for votes earlier this month.   Here’s hoping that 2014 doesn’t give us nearly as many workplace candidates to choose from for the not-so-coveted title of “most naughty.”

Senator Reid Voted "Most Naughty" in Workplace in 2013

Vote Now: Who was the Most Naughty in the Workplace in 2013?

Most Naughty in the Workplace - 20132013 gave us any number of cringe-worthy workplace situations.

Now, Santa has asked for our help as he’s decided to implement the inaugural “Most Naughty in the Workplace” award.

To make it easy for us, he’s created a one-question survey asking us to vote for who we think was MOST NAUGHTY in 2013 in the workplace.  Santa has promised to let me share the results before Christmas.

Happy Voting!

Click here to make your vote count:  CLICK HERE TO VOTE

A Lesson about Employee Complaints from the Miami Dolphins

Miami Dolphins Employee ComplaintsWow.  What a difference 24 hours can make.

Last week, Miami Dolphins offensive tackle Jonathan Martin abruptly left the team amid press reports that team members were bullying him.

Yesterday morning, (Nov. 3rd), the Miami Dolphins issued a press release calling any “notion of bullying” of Martin “speculation” and indicating that no complaints about bullying had “been presented to [the Dolphins] as a concern from Jonathan [Martin] or anyone else internally.”

Then, just hours later on Sunday, Nov. 3rd, the Dolphins issued this statement:

“We received notification today from Jonathan’s representation about allegations of player misconduct. We are taking these allegations very seriously and plan to review the matter further. We have also reached out to the NFL and asked them to conduct an objective and thorough review. As an organization, we are committed to a culture of team-first accountability and respect for one another.”

And …. a few hours after that second statement the Dolphins announced they were suspending Richie Incogito in this press release:

“The Miami Dolphins have suspended Richie Incognito for conduct detrimental to the team. We believe in maintaining a culture of respect for one another and as a result we believe this decision is in the best interest of the organization at this time. As we noted earlier, we reached out to the NFL to conduct an objective and thorough review. We will continue to work with the league on this matter.”

According to ESPN, Martin did not formally complain about the workplace harassment and bullying before leaving the team because he feared being retaliated against.

Insights for Employers

Smart business leaders recognize that no matter how attuned they are to their workforce there will inevitably be details they miss.  They set up easy to use processes for their employees to report concerns.  They also recognize the importance of proactively being on the look out for inappropriate workplace misconduct.  They respond not only to formal complaints about perceived misconduct but also informal complaints.

Query how this would have played out if Martin had felt there was a trustworthy internal reporting process to use to voice his concerns.

Query whether if a Dolphins coach had intervened earlier the team could have avoided the negative press associated with Martin leaving and the suspension of Incognito.

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Win-Win ResolveLarge corporations and organizations have long known the benefits of internal dispute resolution (“IDR”) programs. For example, in the mid 90′s when I was Litigation Counsel at the General Electric Company’s Aircraft Engines business we implemented GE’s first IDR pilot program. The results were dramatic. In a three-year period, employment litigation costs fell from $6 million to under $1.2 million per year. Perhaps as importantly, this result was achieved without incurring the onslaught of frivolous claims that some had feared.

Win-Win Resolve™ is a program designed to provide both employers and employees a process and the tools they need to use to resolve their own workplace disputes. It encourages employees to talk directly with their managers and to utilize internal Win-Win Conflict Coaches™ to help facilitate constructive conflict resolution. For disputes involving Covered Legal Claims, Win-Win Resolve™ provides employees and employers with on-line and direct access to a nationwide panel of external, well-qualified and neutral mediators.

With the turn-key Win-Win Resolve™ program, even smaller and mid-sized employers can more easily see benefits similar to those experienced by the General Electric Company and other large organizations like the Department of Energy, which saved $1.3 million by mediating workplace disputes or the U.S. Postal Service, which saw a 40 percent decline in the number of employees who filed a new EEO complaint after it implemented an internal mediation program.

To learn more about Win-Win Resolve™, please send me an email at Lorene@WinWinHR.com.